1. Refund Eligibility

We want you to be completely satisfied with your purchase. If you are not satisfied with your order, you may be eligible for a refund under the following conditions:

• The product you received is damaged or defective
• The product does not match the description provided
• The product was not delivered within the specified timeframe

2. Return Process

To initiate a refund, please follow these steps:

1. Contact our customer support within [number of days] days of receiving your order
2. Provide your order details and reason for the refund
3. Our customer support team will guide you through the return process
4. Once we receive the returned product, we will inspect it and process your refund

3. Refund Options

Depending on the circumstances and your preference, we may offer one of the following refund options:

• Full refund to your original payment method
• Store credit for future purchases

Please note that the refund amount may exclude any shipping or handling charges unless the return is due to our error.

4. Contact Us

If you have any questions or concerns about our refund policy, please don’t hesitate to contact our customer support team. We are here to assist you.